GCX-GCD ACTUALTEST | GCX-GCD BRAIN EXAM

GCX-GCD Actualtest | GCX-GCD Brain Exam

GCX-GCD Actualtest | GCX-GCD Brain Exam

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Tags: GCX-GCD Actualtest, GCX-GCD Brain Exam, New GCX-GCD Exam Test, Reliable GCX-GCD Braindumps, Latest GCX-GCD Braindumps Files

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Genesys GCX-GCD Exam Syllabus Topics:

TopicDetails
Topic 1
  • Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 2
  • Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.
Topic 3
  • Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 4
  • Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
Topic 5
  • Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.
Topic 6
  • Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
Topic 7
  • Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Topic 8
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.

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Quiz GCX-GCD - Genesys Cloud CX: Developer Certification –Efficient Actualtest

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Genesys Cloud CX: Developer Certification Sample Questions (Q68-Q73):

NEW QUESTION # 68
How do you represent your organization when you contact the Genesys Cloud CX support team?

  • A. ID
  • B. Organization ID
  • C. Company Name
  • D. Agent Name

Answer: B

Explanation:
When contacting the Genesys Cloud CX support team, you represent your organization using the Organization ID, which uniquely identifies your Genesys Cloud instance and helps support quickly access your account details.


NEW QUESTION # 69
In Genesys Cloud CX, the term conversation is defined as an interaction between multiple participants over at least one media channel such as chat, phone, or email.
Each conversation contains the end-to-end data for all interactions between the participants.

  • A. True
  • B. False

Answer: A

Explanation:
In Genesys Cloud CX, a conversation refers to an interaction involving multiple participants over one or more media channels, such as chat, phone, or email. Each conversation encompasses comprehensive data for all interactions among the participants, providing a complete view of the engagement history.
Reference:https://help.mypurecloud.com/glossary/conversation/


NEW QUESTION # 70
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

  • A. Time that an agent may spend on each media type.
  • B. The maximum capacity that an agent may handle simultaneously for each supported media type.
  • C. The after call work time for each media type.
  • D. Media types that can interrupt current interactions that an agent is handling.

Answer: B,D

Explanation:
The Utilization feature in Genesys Cloud CX allows administrators to configure the maximum number of concurrent interactions an agent can handle for each media type (e.g., voice, chat, email). This ensures that agents are not overloaded and can manage their tasks effectively.
Administrators can also define which media types are allowed to interrupt agents who are currently handling other interactions. For example, you can configure settings so that an incoming voice call can interrupt an agent handling a chat session, ensuring that high-priority interactions are addressed promptly.
Reference:https://help.mypurecloud.com/articles/configure-utilization-at-the-org-level/


NEW QUESTION # 71
Why are Divisions important in an organization?

  • A. Divisions are used to divide interactions equally between 2 or more queues.
  • B. Divisions define which users can be assigned to queues.
  • C. Divisions allow grouping and segregation of objects while keeping them inside the same organization.
  • D. Divisions allow the organization to control which roles can be assigned to users.

Answer: C

Explanation:
In Genesys Cloud CX, Divisions enable organizations to logically separate and control access to various resources (like users, queues, flows) within the same org, supporting data security and operational boundaries.


NEW QUESTION # 72
Which ACD routing method routes an interaction to the next available agent?

  • A. Standard ACD
  • B. Disregard Skills. Next Agent
  • C. Preferred Agent
  • D. BullseyeACD

Answer: A

Explanation:
The StandardACD routing method in Genesys Cloud CX routes interactions to the nextavailableagent based on queue configuration, without modifying routing logic or preferences like skills or agent affinity. It ensures straightforward, availability-based distribution.


NEW QUESTION # 73
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